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    FAQs

    We aim to complete portraits in 2-5 days, but sometimes our artists can be very busy so it may take a little longer.

    Canvas Printing: 

    Once you approve your portrait, it is sent to be printed. Printing canvases usually takes around 2-4 days. 

    Shipping:

    Once the canvas is printed it is shipped.

    Free shipping takes around 4-6 days depending on your location.

    Once our artist is done, we will email you the finished portrait but you will still have the option to request revisions.

    Instructions not mentioned at the time of placing the order may require additional charges so we encourage you to be as detailed in your notes as possible.

    Any details not included in the order notes or selection will be assumed by the artist.

    Yes, pets in the images count as people.

    You can either choose from our selection of popular backgrounds or opt for a custom background of your choice. It can be a background from your photos or anything you describe. Just leave a note for the artist of what you would like as your background!

    The standard size of the canvas is 14x11 inches.

    You can upload multiple photos. You can upload individual photos of people as well. All portraits are hand-drawn so the more photos the better!

    Your high-resolution drawing will be sent to you by email.

    For more than 9 people, please reach out to us and we'll be happy to help!

    Yes, you will be sent the digital file by email for review before we print your canvas.

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