CONTACT US
To reach out to our customer support team, please email us at hello@cartoonifyme.com.
Policies
Return Policy
Please note that we do not accept returns. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.
Cancellations and Order Modifications Policy
Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details.
Our cancellation and order modification policy does not apply for requests that occur outside of business hours.
Shipping Policy
Eligible Destinations:
CartoonifyMe provides shipping services to the contiguous 48 states and Washington D.C.
Order Fulfillment:
-
Portrait Work - We aim to complete portraits in 2-5 days, but sometimes our artists can be very busy so it may take a little longer.
-
Printing - Once you approve your portrait, it is sent to be printed. Printing canvases usually takes around 2-4 days.
Shipping Timing:
Shipping options and associated costs are displayed during the order checkout process. Once an order is processed, we immediately dispatch it, and you should receive your products within 4 to 6 business days.
Order Tracking:
Orders may be tracked at this wonderment link using the tracking number which will be sent via email at the time of shipment. Please note for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page.
Shipping Updates:
Fulfillment and shipping updates will be sent to the email address used to place the order as the order is processed.
Onward VIP Protection+
CartoonifyMe has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90 day satisfaction guarantee where if you experience product quality issues, Onward will work with you to make it right or refund your purchase. As an additional benefit, you’ll receive 10% of your purchase as CashBack for your next order with us.
How does Onward work?
Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or have product quality issues with their purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
How Do I File A Claim?
You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Who does Onward partner with to make shipments carbon neutral?
Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
How Much Time Do I Have To File A Claim?
You’ll have 90 days from the order date to file a claim.
What happens if my replacement order through Onward also gets lost, stolen or damaged?
Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.
How does Onward’s CashBack feature work?
One of the benefits of adding Onward to your order is their CashBack feature. When you add Onward to your next order, you’ll receive 10% of that order as CashBack to use on a future purchase with us. After you place your order, Onward will email your CashBack balance and a code you can use to redeem your CashBack on your next purchase. As you place further orders that include Onward, your CashBack balance will increase and as you redeem your CashBack, your balance will decrease.
How does Onward’s Satisfaction Guarantee work?
Onward’s satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.If you experience any of these issues within the coverage period, you can file a claim with Onward. Onward may first attempt to repair the product at their expense before either replacing the product or issuing a refund.
Exchanges and Store Credit Policy
-
Eligibility and Conditions
-
Exchanges allowed?: No
-
Store Credit offered?: No
-
Due to the custom nature of our portraits, they are not eligible for exchanges.
-
We do offer free minor revisions to your design prior to printing and are always willing to work with you to create the perfect portrait. Instructions not mentioned at the time your order is placed may result in additional charges.
-
For incorrect or faulty items, please contact us within 10 of receiving your order at hello@cartoonifyme.com with your order number in the subject line and a photo of the item’s condition. We will work together to resolve the situation. Please note that in any case, the item must be in the same condition that you received it, unused, with tags, and in its original packaging.
-
For Incomplete Orders / Missing Items items, please refer to our Incomplete Orders / Missing Items Policy.
-
-
Incomplete Orders / Missing Items Policy
Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, CartoonifyMe will process a replacement for the affected items. The Incomplete or Missing Item Claim Window is set at 10 days, with the claim window for missing items starting from the date the order was marked as delivered.
Additional conditions apply to items lost or damaged in transit. To submit a claim, proof of purchase is required, and photo and/or video evidence may be necessary. Issuance of replacement orders will be held until CartoonifyMe can confirm that the order was sent out with missing items or components.
This policy does not extend to items lost or damaged during transit. Package / Shipping protection is offered via Onward VIP Protection+. Please see our Onward VIP Protection Policy for more information.
Chargebacks Policy
At CartoonifyMe, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to the following provisions:
-
Contact Customer Support First:
-
If you encounter any issues with your purchase, we strongly encourage you to contact our customer support team first.
-
Our customer support representatives are dedicated to resolving any concerns or disputes in a timely and efficient manner.
-
We believe that open communication and collaboration can often lead to a satisfactory resolution without the need for a chargeback.
-
-
Chargeback Fees:
-
In the event that a chargeback is initiated without prior contact with our customer support team or is deemed to be frivolous or fraudulent, we reserve the right to charge a chargeback fee to cover administrative and processing costs.
-
The chargeback fee amount will be communicated to you before it is charged, and it will be deducted from any refund amount, if applicable.
-
-
Chargeback Validity:
-
A chargeback is an option provided by your financial institution to dispute a transaction and request a refund.
-
It is important to note that initiating a chargeback without prior contact with our customer support may lead to delays in resolving your issue and can negatively impact our ability to provide quality service.
-
-
Chargeback Investigation:
-
Upon receiving a chargeback notification, we will be notified by our payment processor or financial institution.
-
We will conduct a thorough investigation into the transaction, including reviewing order details, communication history, and any supporting documentation provided by both parties.
-
As we are beholden to timelines provided by issuing banks, the investigation process may take up to several weeks. We appreciate your patience during this time.
-
-
Resolution and Refunds:
-
If the chargeback is deemed valid and supported by sufficient evidence, we will comply with the decision made by the financial institution.
-
If the chargeback is resolved in our favor, any refund issued by us will be reversed, and the original transaction will be reinstated.
-
Discounts Policy
At CartoonifyMe, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:
Promotional Discounts:
We frequently run promotional campaigns and offer discounts on selected products or categories. These discounts may be communicated through our website, email newsletters, social media channels, or other marketing channels. Promotional discounts may be percentage-based (e.g., 20% off) fixed amount-based (e.g., $10 off), or presented as offers for gifts with purchase.
Seasonal Sales:
During special occasions and festive seasons, we may hold seasonal sales events. These events feature attractive discounts and special offers on a wide range of products. Keep an eye out for our announcements to take advantage of these limited-time opportunities.
Volume Discounts:
For bulk purchases or orders exceeding a certain quantity, we offer volume discounts. These discounts are designed to provide cost savings for businesses, organizations, or individuals making large purchases. Please contact our customer support team for more information on volume discounts.
Special Offers:
Periodically, we may introduce special offers in collaboration with our partners or as part of strategic initiatives. These offers could include bundle deals, buy-one-get-one-free promotions, or special discounts on specific products. Stay tuned for these exciting opportunities!
Coupon Codes:
Coupon codes are periodically issued by CartoonifyMe. These codes can be applied during the checkout process to avail additional discounts on eligible products or orders. Coupon codes may be distributed through various marketing channels or as part of exclusive promotions.
Terms and Conditions:
-
Discounts cannot be combined unless explicitly stated.
-
We do not accept requests to retroactively apply discounts to purchases outside of the offering period.
-
Discounted prices apply only to eligible products during the specified promotion period.
-
Discounts do not apply to taxes, shipping fees, or any additional charges unless stated otherwise.
-
We reserve the right to modify or cancel any discount, promotion, or policy at our discretion.
-
In case of suspected misuse or fraudulent activity, we reserve the right to refuse or cancel discounts.
-
The discount policy is subject to change without prior notice. The updated policy will be reflected on our website.
Will I get a preview?
Once our artist is done, we will email you the finished portrait but you will still have the option to request revisions.
Instructions not mentioned at the time of placing the order may require additional charges so we encourage you to be as detailed in your notes as possible.
Any details not included in the order notes or selection will be assumed by the artist.
What can I have as my background?
You can either choose from our selection of popular backgrounds or opt for a custom background of your choice. It can be a background from your photos or anything you describe. Just leave a note for the artist of what you would like as your background!
How many photos do I upload?
You can upload multiple photos. You can upload individual photos of people as well. All portraits are hand-drawn so the more photos the better!
Want more than 9 people in your portrait?
For more than 9 people, please reach out to our support email at hello@cartoonifyme.com and we'll be happy to help!
License Disclaimer
CartoonifyMe is in no way associated with or authorized by any cartoon franchise or network and neither that entity nor any of its affiliates have licensed or endorsed us.
Do pets count as people?
Yes, pets in the images count as people.
What is the standard canvas size?
The standard size of the canvas is 14x11 inches.
What is digital download?
Your high-resolution drawing will be sent to you by email.
Will I get the digital file with a canvas order?
Yes, you will be sent the digital file by email for review before we print your canvas.
How long does it take?
We aim to complete portraits in 2-5 days, but sometimes our artists can be very busy so it may take a little longer.
Canvas Printing:
Once you approve your portrait, it is sent to be printed. Printing canvases usually takes around 2-4 days.
Shipping:
Once the canvas is printed it is shipped.
Free shipping takes around 4-6 days depending on your location.